Terms of Service

Last updated: September 8, 2026

These Terms of Service ("Terms") govern your use of the TapBloom platform, website, and services (collectively, the "Services") provided by TapBloom Technologies, LLC ("TapBloom," "we," "us," or "our"). By creating an account, uploading contact lists, or sending campaigns through TapBloom, you ("Customer," "you," or "your") agree to these Terms.

If you do not agree with these Terms, you may not use the Services.

1. Who These Terms Apply To

These Terms apply to business customers — the small businesses, organizations, and individuals who create TapBloom accounts and use the platform to send SMS campaigns, referral offers, review requests, follow-up reminders, and social media content to their own customers.

If you are an end recipient (a consumer receiving SMS messages sent through TapBloom by a business), these Terms do not apply to you directly. Your rights and options are described in our Privacy Policy, including how to opt out of SMS communications.

2. Your TapBloom Account

Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you represent. You agree to provide accurate business information during signup, including your legal business name, contact details, and Employer Identification Number (EIN) where required for carrier registration.

Account Security

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@trytapbloom.com if you suspect unauthorized access.

Business Verification

We may verify your business identity and information as part of onboarding or at any time during your use of the Services. You agree to cooperate with verification requests and to provide documentation if asked.

3. The Services — What TapBloom Does

TapBloom is a SaaS platform that provides SMS marketing and referral campaign tools to small businesses. Specifically, TapBloom offers:

• AI-generated SMS campaigns with tiered referral rewards and loyalty-focused offers
• Referral programs with gamified rewards (BloomPoints/Bloomies), leaderboards, and badges
• Review request automation sent after offer redemption
• "Don't Forget" follow-up reminders to non-responders
• AI-generated social media content (images and short-form videos) with one-click posting and custom scheduling
• Campaign dashboard with response tracking, referral metrics, and redemption analytics
• Text-to-join keywords, checkout opt-in tools, and email-to-SMS prompts to grow your subscriber list

What TapBloom Does Not Do

TapBloom does not market directly to consumers. TapBloom does not collect consumer phone numbers directly. All consumer contacts are uploaded by you — the business customer — and TapBloom sends messages on your behalf to people with whom you have a pre-existing relationship.

TapBloom does not provide contact lists. You must upload your own lists.

4. SMS Compliance Attestation

This is a critical section. By using TapBloom to send SMS campaigns, you make the following attestations to us and to the mobile carriers whose networks we use:

Prior Express Written Consent

You attest that all contacts uploaded to the TapBloom platform have provided prior express written consent to receive SMS communications from your business. "Prior express written consent" means the individual has agreed to receive text messages from you, and you can document how, when, and where that consent was obtained.

No Purchased or Scraped Lists

You confirm that no contacts were purchased, rented, scraped, or obtained from third-party data brokers. Every contact on your list was collected through a direct relationship with your business — whether through in-store signups, checkout opt-ins, text-to-join keywords, online forms, or other direct collection methods.

Consent Documentation

You agree to maintain documentation of consent for each contact uploaded to TapBloom and to provide such documentation to TapBloom upon request. You acknowledge that TapBloom may be required to produce consent documentation to carriers during audits, and you agree to cooperate with such requests promptly.

Accuracy of Attestation

You understand that providing false or inaccurate consent attestations may result in immediate suspension or termination of your account, and may expose your business to legal liability under federal and state law, including the Telephone Consumer Protection Act (TCPA).

5. Prohibited Content

You agree not to send, and not to use the TapBloom platform to send, any content related to or involving:

• Cannabis, CBD, marijuana, or other controlled substances
• Gambling, casinos, sports betting, or lotteries
• Firearms, ammunition, or weapons
• Payday loans, cash advances, or short-term high-interest lending
• Tobacco, vaping, or e-cigarettes
• Prescription drug sales
• Any other content prohibited by carrier regulations or applicable law

TapBloom reserves the right to block, filter, or refuse to send any message containing prohibited content, and to suspend or terminate accounts that repeatedly attempt to send prohibited content.

If you are uncertain whether your content falls within a prohibited category, contact us at support@trytapbloom.com before launching your campaign.

6. Opt-Out Processing

How Opt-Outs Work

You acknowledge that TapBloom processes opt-out requests — including the keywords STOP, UNSUBSCRIBE, CANCEL, QUIT, END, and STOPALL — platform-wide. When an end recipient opts out, their phone number is suppressed across all campaigns on the TapBloom platform, not just your campaigns.

Suppression List

TapBloom maintains a global suppression list that is checked before every outbound message. You agree that:

• Opted-out numbers cannot be re-added to any contact list on the platform
• You will not attempt to circumvent the suppression list by any means
• You will not upload or re-upload numbers that have opted out

Re-Subscription

End recipients may re-subscribe by replying START, YES, SUBSCRIBE, or UNSTOP to your business number. Re-subscription is handled by the platform automatically.

HELP Keywords

End recipients may reply HELP or INFO to any message to receive information about the message source and how to opt out. TapBloom processes these keywords automatically.

7. Campaign Monitoring and Suspension

Opt-Out Rate Monitoring

You agree that TapBloom may pause, suspend, or terminate any campaign that exceeds an opt-out rate of 5% or that otherwise violates the terms of this agreement. A high opt-out rate signals that recipients did not expect or want the messages, which creates compliance risk for your business and for TapBloom.

Account Suspension

TapBloom may also suspend or terminate customer accounts that repeatedly trigger compliance violations, including but not limited to: high opt-out rates, prohibited content, consent attestation violations, or attempts to circumvent suppression lists.

Notice

Where feasible, TapBloom will provide notice before suspension, but we may act immediately without prior notice where we determine that ongoing sending poses a compliance, legal, or reputational risk.

8. Platform Responsibility

You acknowledge and agree that:

• TapBloom is the sending platform and is responsible for carrier compliance, including 10DLC campaign registration, carrier approvals, and message routing
• TapBloom manages phone number provisioning — you do not bring your own numbers
• TapBloom processes all opt-in, opt-out, and help keywords on your behalf through the platform
• TapBloom registers campaigns with carriers using your business information (including EIN) and campaign details
• You are responsible for the content of your messages and for having obtained proper consent from your recipients
• TapBloom is responsible for the technical delivery of messages through carrier networks via our SMS provider

This division of responsibility is intentional: TapBloom handles the carrier and compliance infrastructure so you can focus on your campaigns and your customers.

9. Rate Limiting

You acknowledge that new accounts may be subject to reduced sending limits during an initial verification period (typically 14 days). This is a standard carrier requirement designed to establish trust and demonstrate healthy engagement before full sending capacity is activated.

Full sending capacity is activated upon demonstration of healthy engagement metrics, including low opt-out rates and positive response rates. This protects both your business and TapBloom's carrier reputation.

10. Plans, Pricing, and Payment

Subscription Plans

TapBloom offers the following subscription plans:

Free Trial

New customers receive a 14-day free trial including 100 responses, 5 AI images, and 3 AI videos. No credit card is required to start a trial. The trial converts to a paid subscription only when you choose to upgrade.

Add-Ons

The following add-ons are available:

• +500 responses — $25
• +2,000 responses — $75
• +5,000 responses — $150
• Unlimited AI images + videos — $49/month

Billing

Subscriptions are billed monthly in advance through Stripe, our payment processor. You authorize TapBloom to charge your payment method for all applicable fees. If your payment method fails, we may suspend your account until payment is resolved.

Price Changes

We may change our pricing at any time. Existing subscribers will be notified at least 30 days before any price increase takes effect, and the new price will apply at the next billing cycle after notice.

Response Credits

Paying customers (Sprout, Bloom, and Evergreen plans) can earn Response Credits by achieving referral milestones:

• Sprout: 50 Response Credits per 100 new referrals
• Bloom: 150 Response Credits per 300 new referrals
• Evergreen: 300 Response Credits per 800 new referrals

Credits expire monthly, are capped at one milestone per month, and are awarded after the 14-day trial period. Progress is tracked via your dashboard and notifications are sent by SMS or email.

11. Cancellation and Termination

Cancelling Your Subscription

You can cancel your subscription at any time from your account dashboard or by contacting support@trytapbloom.com. Cancellation takes effect at the end of your current billing period. No further charges will be made, but fees already paid are non-refundable.

Termination by TapBloom

We may suspend or terminate your account immediately if you:

• Violate the SMS compliance attestations in Section 4
• Send prohibited content (Section 5)
• Attempt to circumvent opt-out processing or suppression lists (Section 6)
• Repeatedly exceed the 5% opt-out rate threshold (Section 7)
• Fail to pay applicable fees
• Engage in fraudulent, illegal, or abusive activity

Effect of Termination

Upon termination, your access to the Services ends immediately. Your campaign data and contact lists will be retained for a period consistent with our Privacy Policy, including retention of audit logs and suppression list entries as required by carrier regulations.

12. Intellectual Property

TapBloom's IP

The TapBloom platform, including its software, design, features, AI models, branding, and content, is owned by TapBloom Technologies, LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services during your active subscription.

Your Content

You retain ownership of the content you create and upload, including your contact lists, campaign messages, and business branding. By uploading content to TapBloom, you grant us a license to process, transmit, and store that content solely for the purpose of providing the Services to you.

AI-Generated Content

Content generated by TapBloom's AI tools (SMS messages, social media images, videos) is provided to you for your use in connection with the Services. You are responsible for reviewing and approving all AI-generated content before it is sent or published.

Feedback

If you provide feedback, suggestions, or ideas about the Services, we may use them without restriction or obligation to you.

13. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party, including business information, pricing, campaign strategies, and technical details. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

14. Data and Privacy

Your use of the Services is governed by our Privacy Policy, which describes how we collect, process, and protect data from both business customers and end recipients. By using the Services, you agree to the data practices described in the Privacy Policy.

You are responsible for ensuring that your use of TapBloom complies with all applicable data protection and privacy laws, including obtaining proper consent from your contacts before uploading their information to the platform.

15. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that every message will be delivered, that specific response rates will be achieved, or that the Services will be uninterrupted or error-free.

You are responsible for the content of your campaigns and for ensuring you have proper consent from your recipients. TapBloom is not responsible for the legality of your message content or your consent collection practices.

16. Limitation of Liability

To the maximum extent permitted by law, TapBloom's total liability for any claim arising out of or related to these Terms or the Services shall not exceed the amount you paid to TapBloom in the three (3) months preceding the claim.

In no event shall TapBloom be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunity, arising out of or related to the Services.

This limitation applies even if TapBloom has been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify and hold harmless TapBloom Technologies, LLC, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of:

• Your use of the Services
• Your SMS content or campaign content
• Your contact lists, including any claim that you did not have proper consent
• Your violation of these Terms
• Your violation of any applicable law or regulation, including the TCPA

TapBloom reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification, and you agree to cooperate with us in that defense.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms or the Services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in Palm Beach County, Florida, under the rules of the American Arbitration Association.

You and TapBloom each waive the right to participate in a class action or class-wide arbitration.

19. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the platform at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

20. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and TapBloom regarding the Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Assignment: You may not assign these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Force Majeure: TapBloom is not liable for delays or failures caused by events beyond our reasonable control, including carrier outages, natural disasters, or governmental actions.

21. Contact Us

If you have questions about these Terms, please contact us:

By creating a TapBloom account and using the Services, you confirm that you have read, understood, and agree to these Terms of Service.